Brent Cooley
General Manager
As the General Manager, Brent brings to the Best Western High Sierra Hotel not only excellent knowledge of the recreational opportunities that abound in Mammoth Lakes, but also an understanding of the joys and challenges that can be experienced for the guest traveling into a location that flourishes with an average 34 feet of snowfall. While he is at work, you will be sure to meet him during an evening manager’s meet and greet, or may experience his hospitable nature in a friendly chat as you check in. While he is away from work, you’ll see him scaling the local rock climbing crags or see him as he telemark skis down Dave’s run on the Mammoth Mountain ski area. Either way, be assured that he will be available to answer your questions or assist you in anyway that he can.
Emily Cooley
Sales and Front Desk Manager
Being the latest addition to the Best Western High Sierra Hotel, Emily brings to the front desk the skills to successfully organize and manage a wonderful team of front desk agents and to the sales department the communication skills to negotiate and organize group visits and conferences. In the hotel, you’ll see her assisting the front desk agents with questions, organizing a group function in the meeting room, or with camera in hand taking photos of the property. Out in town you’ll see her hiking the woods with her husband, Brent and their dog Wilson, biking down ‘paper route’ on the Mammoth Mountain mountain bike park or snowboarding the powder on the Mammoth Mountain ski area. Whether you are looking for that easy bike ride to take with the family or that exciting tree line to hit on your skis, Emily will be glad to share with you her favorites.
Jackie Garcia
Guest Services Manager
After 5+ years of service, Jackie is an indispensable member of the Best Western High Sierra Hotel’s management team. From front desk operations to housekeeping management; from supply ordering to accounting, Jackie’s skills are vast and valuable. You’ll see her welcoming smile assisting guests at the front desk, managing the housekeeping staff, or checking in on the café. Out in town, you will see her with her beautiful family, husband Sergio, daughter Mariah and her latest addition, Angelina who joined the family only months ago. For information about the best places to visit in town, she is the one to ask!
Front Desk Staff
We are very lucky to have attracted the most welcoming and friendly front desk staff that the town of Mammoth Lakes has to offer. From locals who grew up in this wonderful town eager to tell you of their favorite restaurant or place to watch the sunset, to seasonal workers who are so filled with the enthusiasm of enjoying their favorite sport that you’ll feel the excitement as you walk through the door, your Mammoth experience will begin as soon as you check in to our hotel!! If you want to know the best ski run on the mountain or the most beautiful hike to take, our front desk staff is here to help. If you need assistance connecting to the complimentary internet access or have a billing question, our front desk is trained to provide you with impeccable customer service. They are here to assist you as best that they can, all you have to do is ask.
Housekeeping and Maintenance Staff
With years of service and experience, the housekeeping and maintenance staff at the Best Western High Sierra Hotel are trained to provide you with an in-room experience that will feel like home. Clean, fresh linens, fine soaps and shampoos, soft towels, and a refreshed room are what you can expect. With daily maid service, each day that you return from your adventure, you’ll be welcomed by a fresh/clean room fully stocked with new amenities. Whether you need a u-shaped neck pillow or an extra blanket, the housekeeping and maintenance staff are here to assist.
Café 203 and Pinecrest Bar Staff
A fulfilling breakfast to start your day off right and an evening drink to send you to sleep. This is the responsibility of the Café 203 and Pinecrest Bar staff. With the complimentary hot buffet breakfast served daily, with its bacon, eggs, waffles, and more, you’ll supply your body with what it needs to explore the wonders of Mammoth Lakes. When you return, you can enjoy dinner in the Café 203’s which will be serving an East Indian buffet nightly in addition to a selection of pizzas and salads or enjoy a relaxing drink in the Pinecrest bar sharing stories of your day with friends, old and new. Our welcoming staff is eager to offer a beer or wine suggestion from the interesting variety of selections or simply engage in your Mammoth experience.